Returns and Shipping

Shipping

Shipping Your Order

Your order will be processed within 24 - 48 hours of receiving it. We are closed on weekends, and major holidays - no orders will be processed during these times. Our hours are from 9am-6pm PDT. Questions or concerns about your order? We’re happy to help! Please email us at customerservice@waiakeasprings.com.

Cancel Order

Orders can be canceled 2 hours after placement. Once your order has been shipped, it is out of our hands and in the possession of UPS and we cannot cancel.

Address Change

Shipping addresses may be changed within 2 hours of placing your order. After your order has been shipped, it is out of our hands and we cannot change the address.

Returns and Exchanges

Waiakea Water

One-Time orders of Waiakea are non-refundable. We appreciate your understanding!

Subscriptions are non-refundable. Our subscriptions are based off of bulk pricing and therefore cannot be refunded or canceled, except in special cases that will be reviewed at Waiakea’s discretion. In the special case that your subscription is canceled before the end of its term, there will be a $50 charge. 

 

Waiakea Apparel

Unworn & unwashed items may be exchanged for another apparel item within 14 days of purchase.

To exchange, please:

Email us at customerservice@waiakeasprings.com with the name your order was placed under, the item you are exchanging, and what you would like to exchange it for (item name, size, and color).

Place the unworn item in a secure and protected package and mail to:

Waiakea Inc.

Apparel Returns

5800 Hannum Ave, Suite 135

Culver City, CA, 90230

 

It may take up to 2 weeks for us to process your exchange. We appreciate your patience and will confirm via email when it has been shipped out from our facility. Mahalo!